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Senior Director, IT

General information

City:
Los Angeles
State:
California
Team
Product & Systems
Working time
Full- Time

Description & Requirements

Description
Position Overview
The Senior Director of IT leads enterprise IT operations, infrastructure, and strategy to support a distributed workforce of 1,500+ employees and more than 2,000 active devices across multiple facilities and remote settings. This leadership role ensures the stability of day-to-day operations while defining the roadmap for long-term technology innovation with a focus on hardware and core applications. The position combines strategic vision with oversight of a helpdesk and/or outsourced resources for device management, server maintenance, and network support.

Compensation: Starting at $160,000

This position reports to: SVP, Technology

Strategic Impact & Primary Responsibilities
  • Oversee facilities IT infrastructure (Wi-Fi, broadband capacity, access controls) across centers, conducting regular capacity/performance assessments and managing national vendors (e.g., Granite, Call One) with clear SLAs for quality, scalability, and response time.
  • Oversee IT helpdesk / technology support infrastructure ensuring the field organization has consistent and reliable access to all technology required to complete their roles as well as best-in-class support for these products.
  • Lead the design and implementation of a Global Single Sign-On (SSO) architecture using Microsoft Entra ID, overseeing a SCIM integration between ADP and Entra to automate employee lifecycle management, defining policies and workflows for identity provisioning, MFA enforcement, and managing additional integrations across 12+ systems to standardize authentication and reduce administrative overhead.
  • Plan and execute IT support for multi-site/state expansion, guaranteeing readiness of infrastructure, networking, and vendor capacity.
  • Partner with carriers (T-Mobile) and telephony vendors (Vonage VBC/VCC) to ensure scalable solutions, while establishing processes for monitoring and escalating service quality issues.
  • Lead device lifecycle management across 2,000+ tablets, laptops, and phones, ensuring seamless onboarding and offboarding for 1,500+ employees.
  • Implement ITSM and project management rigor, ensuring ticket throughput, visibility, and structured execution across IT initiatives.
  • Define and execute the IT vision, aligned with organizational goals and the Technology roadmap.
  • Partner with leaders across Finance, Clinical Operations, HR, and Compliance to ensure IT enables growth and compliance.
  • Serve as a senior advisor on IT, cybersecurity, and systems integration with visibility to executive leadership.
  • Direct AWS server and cloud infrastructure management, including cost optimization.
  • Establish and enforce cybersecurity policies aligned with HIPAA and other compliance frameworks.
  • Optimize Microsoft 365 environments for collaboration, productivity, and security.
  • Oversee enterprise integrations across HRIS, CRM, telephony, and core systems.
Required Qualifications
  • 10+ years of progressive IT experience, with at least 5 years in leadership.
  • Proven success managing enterprise-scale MS365 environments.
  • Strong expertise in networking, AWS infrastructure, and enterprise device management.
  • Demonstrated success managing multi-site infrastructure deployments (networking, wiring, broadband, access systems).
  • Strong experience with project/program management tools and methodologies (e.g., Jira, ServiceNow, Smartsheet).
  • Experience with outsourced resources and managed service providers.
  • Familiarity with telecom carriers (T-Mobile) and telephony platforms (Vonage VBC/VCC).
  • Deep understanding of cybersecurity best practices, compliance, and risk management.
  • Track record of building and leading IT teams in distributed organizations.
  • Excellent stakeholder and vendor management skills, including negotiating national broadband, wiring, and access provider contracts.
  • Experience with Agentic AI solutions a plus.
Technical Skills & Competencies
  • Expert: Microsoft 365 administration, enterprise device lifecycle management, networking fundamentals.
  • Advanced: AWS (server configuration, monitoring, cost optimization), vendor and partner management.
  • Working Knowledge: ITSM tools (Jira, ServiceNow), mobile carrier platforms (T-Mobile).
  • Strong strategic thinking and business acumen.
  • Excellent communication skills with ability to translate technical concepts for non-technical stakeholders.
Additional Expectations & Benefits
  • Remote position with 1 day in a center each week, and ability to travel to other centers as needed.
  • Must work Pacific Time Zone hours (8:30 AM – 5:30 PM PT).
  • Benefits package includes medical, dental, vision, 401(k), and paid time off.
Success in This Role Looks Like
  • Reliable infrastructure: Consistent broadband, Wi-Fi, and access control performance across all centers, with vendors meeting SLA targets.
  • Operational excellence: Clear project tracking and throughput metrics visible across leadership, with IT initiatives delivered on time and within budget.
  • Cost and compliance: Optimized AWS/vendor spend with measurable ROI and zero major compliance or cybersecurity incidents.
  • Strategic alignment: A clear IT roadmap that supports organizational growth, innovation, and expansion.
  • Day 1 readiness: New hires have fully functional devices on their first day.